What Do I Do If My Account Is Not Trading 24 Hours After Onboarding or Resetting My API?

FinRev can take up to 24 hours to place trades after connecting or reconnecting your API.

The most common cause for clients believing their account is not trading 24 hours after connecting or reconnecting is being logged into the wrong account, inputting incorrect API information into FinRev, or not being entitled to trade futures on their exchange.

Before proceeding with the following guide, please ensure you have:

Logged out of your account, closed your internet browser, and logged back in
Verified you are in the correct account/subaccount
Completed KYC (only if required by the exchange)
Enabled futures trading (only if required by the exchange)
Transferred the correct token to the correct account (as detailed in the onboarding guides)
Tried once more to reconnect your API

If you think your FinRev account is not trading 24 hours after connecting or reconnecting your API with FinRev, and you have completed the steps above, please follow the steps below to troubleshoot.

Check FinRev For Recent Trades

Log into your FinRev account at https://finrev.trade
Click on 'Trade History'

Check to see if there have been any trades places in the last 48 hours.

If you can't see any recent trades, please go ahead and proceed to the next step.

Check Your Exchange For Recent Trades

Please follow the steps from the exchange you have connected to FinRev to check for recent trades.

Bybit

Once logged into the subaccount that is connected to FinRev, hover your mouse over 'Orders.'
Click on 'Derivatives Order'

Click on 'USDT Perpetual'

Check to see if any of the orders have occurred in the last 48 hours. If they have, you are connected to FinRev. If they have not, please go ahead and step 3.

Bitget

Once logged into the subaccount that is connected to FinRev, hover your mouse over the 'Order History 'icon'
Click on 'Futures Trades'

Click on 'Order History'

Check to see if any of the orders have occurred in the last 48 hours. If they have, you are connected to FinRev. If they have not, please go ahead and step 3.

dYdX

Once connected to dYdX with the Metamask account that is connected to FinRev, click on 'History.'

Check to see if any of the orders have occurred in the last 48 hours. If they have, you are connected to FinRev. If they have not, please go ahead and step 3.